Frequently asked questions
Ordering
How do I place an order?
Choose your colour and size on the product page and add the item to your cart. At checkout you enter your delivery address and pay with one of our payment methods. You receive an order confirmation by email right after your purchase.
Can I change or cancel my order?
Contact us as quickly as possible at info@aveline-fashion.com with your order number. As long as your parcel has not been handed to the carrier, we can usually change or cancel the order. After that, changes are no longer reliably possible, but the 14-day return right applies.
I did not receive an order confirmation. What now?
Please check your spam folder first. If the confirmation is not there, email us at info@aveline-fashion.com and we will resend it.
Shipping
How much does shipping cost?
Shipping is free on every order within the United Kingdom (GBP 0.00). There is no minimum order value and no handling fee.
Where do you deliver?
We deliver within the United Kingdom only. If a country cannot be selected at checkout, shipping there is currently not possible.
How long does delivery take?
Orders are processed within 1-2 business days (Monday to Friday). Orders placed by 2:00 PM GMT/BST (UK time) on a business day enter processing the same day. After handover to the carrier, delivery takes 5-8 business days. In total, your order arrives within 6-10 business days.
How do I track my parcel?
As soon as your order leaves our warehouse, you receive a shipping confirmation email with your tracking number and a link to follow the parcel online. See also Track your order.
Returns and refunds
How long do I have to return something?
You have 14 days from the day of delivery to cancel your purchase. Items must be unworn, unwashed and returned with the original tags attached.
How does a return work?
Email us at info@aveline-fashion.com with your order number before the 14 days end. Pack the items securely, ideally in the original packaging, and send them to our UK warehouse: More Plus 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom. Keep the drop-off receipt until your refund arrives. After we receive and check your return, we refund within 5 business days to your original payment method.
Who pays for the return?
If you exchange an item for a different size or colour, we cover the return costs and the delivery of the replacement. If you return for a refund because you changed your mind, you cover the direct return costs. If an item is defective or we sent the wrong goods, we cover the return.
Can I exchange for a different size or colour?
Yes, and it costs you nothing. Email us at info@aveline-fashion.com with your order number and the size or colour you want. We reserve the replacement straight away and send it out immediately, so you do not wait for your return to reach us, and we cover both the return costs and the delivery of the replacement.
Product and sizes
Which size notation do you use?
Lettered sizes run XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL, 6XL, the same notation across the whole shop. Shoe sizes are given in UK sizes. The options shown on each product page are the sizes available for that style.
Are the photos accurate?
Yes. Every colour of a style is photographed on the model, so the gallery shows the actual product in each available colour. Shoe sizes are given in UK sizes.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express and Shop Pay. Apple Pay and Google Pay appear automatically on devices and browsers that support them. You are charged in GBP when you place your order. Details are on the payment methods page.
Contact
How do I reach you?
By email at info@aveline-fashion.com, by phone at +44 7460022508 (Monday to Friday, 9:00 AM to 4:00 PM GMT/BST, UK time) or through the contact form. Please include your order number if your question is about an order.
Contact
Aveline
Business name: Lumora Media LLC
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: info@aveline-fashion.com
Phone: +44 7460022508
Support: Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time)