Terms of service

These terms govern the use of the Aveline online shop and every purchase made through it. Last updated: 16 August 2026.

1. About us and this agreement

The online shop aveline-fashion.com ("the shop") is operated by Lumora Media LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States, a limited liability company organised under the laws of the State of Wyoming, USA. Aveline is the trading name under which the company runs this shop. You can reach us at info@aveline-fashion.com, Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time).

These terms of service, together with the shipping policy, the refund policy and the privacy policy, form the agreement between you and us for every order placed through the shop. By placing an order you accept these terms.

2. Products and product information

We sell womenswear: dresses, coats, jackets, knitwear, blouses and tops, trousers and jeans, co-ord sets and boots. We take care to present every product accurately: each colour of a style is photographed on the model, and descriptions are limited to what the photographs show. Minor differences in colour rendering can occur because of screen settings; such differences are not defects.

All prices are shown in British pounds (GBP) and include the applicable charges as displayed at checkout. The price shown on the product page at the time of your order is the price you pay.

3. Orders and contract formation

The presentation of products in the shop is an invitation to order, not a binding offer. When you click the order button at checkout, you place a binding order for the items in your cart. You receive an order confirmation by email immediately afterwards; this confirmation documents that we received your order. The purchase contract is formed when we accept your order, which happens at the latest when the goods are handed to the carrier.

Please check your order carefully before submitting it. If you notice an error afterwards, contact us as quickly as possible at info@aveline-fashion.com; as long as your parcel has not been handed to the carrier, we can usually correct or cancel the order.

4. Payment

We accept the payment methods shown at checkout: Visa, Mastercard, Maestro, American Express and Shop Pay. Apple Pay and Google Pay appear automatically on devices and browsers that support them. Your payment method is charged when you place your order. Payments are processed by our payment provider; we never see or store your full card details.

5. Shipping and delivery

Shipping is free of charge within the United Kingdom, with no minimum order value. Orders are processed within 1-2 business days (Monday to Friday); orders placed by 2:00 PM GMT/BST (UK time) on a business day enter processing the same day. After handover to the carrier, delivery takes 5-8 business days, so the total delivery time is 6-10 business days. We deliver within the United Kingdom only. The details, including cut-off times, tracking and what happens with lost or damaged parcels, are set out in the shipping policy.

6. Your right to cancel and returns

You have the right to cancel your purchase within 14 days from the day of delivery without giving any reason. The conditions, the step-by-step return process, the allocation of return costs, exchanges and refunds are set out in the refund policy. A model cancellation form is available, its use is not obligatory.

7. Defective goods

Your statutory rights, including your rights under the Consumer Rights Act 2015 in relation to faulty or misdescribed goods, apply without restriction. If an item arrives defective or you receive a wrong delivery, contact us at info@aveline-fashion.com with your order number and, where possible, a photo. We cover the return costs in that case and arrange a replacement or a refund.

8. Intellectual property

All content of this shop, including texts, photographs and design, is protected by copyright and may not be reproduced or used commercially without our written permission, except for private, non-commercial use such as sharing a product link.

9. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law. Subject to that, we are liable for foreseeable losses caused by our breach of these terms. We are not liable for losses that are not foreseeable, nor for business losses; the shop is offered for domestic and private use.

10. Accounts and acceptable use

You may browse and order without a customer account. If you create an account, you are responsible for keeping your login details confidential. You must not misuse the shop, interfere with its operation, or use it for unlawful purposes.

11. Changes to these terms

We may update these terms from time to time, for example when the law or our processes change. The version published in the shop at the time of your order applies to that order.

12. Governing law and jurisdiction

These terms and any contract formed under them are governed by the laws of England and Wales. If you are a consumer, you also keep the protection of the mandatory consumer protection rules of your place of residence. The courts of England and Wales have jurisdiction, except where mandatory law gives you the right to bring proceedings elsewhere.

Related policies

Shipping policy · Refund policy · Privacy policy · Legal notice

Contact

Aveline
Business name: Lumora Media LLC
Business address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: info@aveline-fashion.com
Phone: +44 7460022508
Support: Monday to Friday, 9:00 AM to 4:00 PM GMT/BST (UK time)